Achieving CCPA/CPRA Compliance with Privacy Simplified

Challenge

A technology firm with fewer than 25 employees and no internal privacy resource understood they were facing potential non-compliance with CCPA/CPRA. In a highly competitive space, they worried about the risk of damage to their reputation and loss of customer trust.

Without experience in evaluating data processing operations or planning for long-term compliance, they needed guidance to understand their obligations and build a privacy program that was appropriate for their market but also the small size of their organization.

Solution

A well-rounded and right-sized Privacy Simplified engagement helped the Company successfully navigate CCPA/CPRA compliance at a pace that made sense:

Regulatory Overview Workshop: We began with a workshop to educate the company on the CCPA/CPRA and global privacy trends. This session clarified:
- What constitutes personal information under CCPA/CPRA.
- The company's obligations to data subjects and regulators.
- How to integrate privacy into everyday operations for ongoing compliance.

Customized CCPA/CPRA Gap Assessment: A tailored assessment was conducted to evaluate the company's data processing operations, privacy notices, policies, and security measures. This assessment identified compliance gaps and prioritized areas for remediation.

Findings Report & Remediation Roadmap: Based on the assessment, we delivered a detailed report including:
- Regulatory Mapping Matrix for easy cross-reference of compliance requirements.
- Remediation Roadmap outlining immediate "quick wins" and long-term actions to build a sustainable privacy program.

Practical Recommendations: We advised the company on:
- How to integrate core program requirements like the Data Inventory/ RoPA and PIAs into the company’s standard operating procedures for developing new offerings.
- Building a DSAR workflow that identifies and interrogates applicable platforms for personal data, including a masking process to execute Right to Delete across databases.
- Drafting a breach register and notification template that meets CCPA/CPRA and all state notification requirements.

Results

Privacy Expert on Demand: Working with the Company to prioritize the program into manageable implementation phases, we structured Privacy Simplified to act as their Privacy Office, meeting their compliance objectives while staying within a restrictive budget.

Improved Compliance Understanding: The company gained a clear understanding of CCPA/CPRA requirements and how to meet them.

Actionable Roadmap: The Remediation Roadmap provided a clear, step-by-step plan for achieving compliance and for integrating Privacy by Design into standard operations.

Enhanced Reputation and Trust: By proactively addressing data protection, the company strengthened its reputation and increased customer trust.